This review is related to this thread on another forum:
https://www.ridgeforum.com/threads/aa-clutch-kit.136/#replies
Hello all! Long winded, I know but I just wanted to share my honest opinion of my interaction with Aftermarket Assassins. I am writing this not because I have any animosity towards Aftermarket Assassins but because I believe that they are intentionally difficult to deal with in regards to returns (As other users on here have also stated.) Please be aware of this if you are planning on making a purchase from them.
I started reading this thread in the forum and was impressed by the reviews of the AA Clutch kit for the Kawasaki Ridge. I too, don’t like the jerky start with the Ridge but I can live with the higher RPM’s.
I went online and placed an order on 3/12/2025 at 3:22 Central Time for the 2024 – Up Kawasaki Ridge 1000 S1 Clutch Kit with Overdrive + Cruiser Options for $485.00
. Aftermarket Assassins generously offered a 5% coupon code (rzrforum if anyone wants to use it). This bought the total to $496.14 with shipping and tax.
Right after placing the order, I went back to the forum. I didn’t initially realize that there was 7 pages to this post but after reading the rest of the thread, I was dismayed to find out that a few customers were having problems with the sticking and wear on the pins. I tend to put a lot of miles on and I didn’t want to have to disassemble and grease the pins every 150 miles or so and I was also concerned about voiding the factory warranty. In fairness to Aftermarket Assassins, they claim to have found a fix with an industrial lubricant and grease. However, other than the companies claim, there hasn’t been any long term testing done to prove this works and I didn’t want to take the gamble.
After finding this out, I went online and looked at their return policy which can be found here:
Aftermarket Assassins It basically states that if an order is cancelled before shipping, there is a 3% processing fee but if you return a new part, there is a 15% restocking fee plus you pay shipping both ways.
I attempted to cancel this order within less than 1 hour of placing the order but there is no method to do this on their website other than sending them a message through their site or an e-mail and they specifically state on the site to only try to contact them once or it will “slow us down”.
I used their “Contact Us” form to send them a message saying that I wanted to cancel my order before 4:30 pm.
I did not receive a reply until the following morning but I received a tracking message from UPS stating that my order was picked up at 5:46 pm. (Aftermarket Assassins claims that it was picked up between 4:30 to 5:00 and that my message didn’t come through until 5:34 pm, but I am going off of the tracking information.) It is my opinion (and only my opinion) that Aftermarket Assassins saw my message, intentionally ignored it and shipped the order anyway in the hopes that they could either charge me the 15% restocking fee or that I would be discouraged and just keep it.
I would understand a 15% (Around $100.00 total with shipping both ways) restocking fee for an open package but
I offered to return the package unopened, pay shipping both ways and pay the 3% cancellation fee for cancelled orders. Aftermarket Assassins offered to lower the fee to 10% plus I would still pay shipping both ways. (Around $70.00 total with shipping both ways).
I felt that this was an unfair business practice since I wasn’t even going to open the box and the order probably could have been cancelled before it shipped. I told Aftermarket Assassins that if they didn’t offer the 3% charge (and I pay shipping both ways even though the order could have been cancelled.) that I would write an honest, negative review on all 3 Kawasaki Ridge Forums and by word of mouth, discourage anyone in the UTV Community from buying their products. I also told them that a negative review would cost them more in lost revenue than the $50.00 to $75.00 they were trying to collect.
Aftermarket Assassins accused me of threatening them and intentionally trying to give them a bad name. I said that I was just going to write an honest review (in my opinion) and said that I was not trying to hurt their company but their business practices were what was hurting their company. He replied, “
You are. Very hurtful and you are not a good person. Look forward to your posts” I understand people get upset but they have a right to set their policies and customers have a right to submit a review. In my opinion, this is another sign that if they get angry with a customer instead of trying to fix the problem then maybe they are not “easy people to deal with” as their website claims.
Oh, and if anyone on here wants it, I will sell you the above mentioned kit, unopened for $100.00 less than I paid for it. (You pay shipping.) That’s what it would cost me to send it back to Aftermarket Assassins.
www.ridgeforum.com
jbsperformance.com
